FB78 FAQ – Answers to All Your Questions

An FB78 account is typically locked for one of two reasons: Five consecutive incorrect password attempts Or Detection of suspicious security activity. The resolution process differs for each case.

If your account is locked due to too many incorrect password attempts:

• Click the "Forgot password?" link on the login page.
• Enter your registered mobile number or email address.
• Click the reset link sent to you via SMS or email — it usually arrives within 3–5 minutes.
• Set a new password and log in.

If locked due to suspicious activity: You cannot unlock the account yourself. Contact FB78 via live chat or email support@fb78.click. The support team will verify your identity (National ID or registration details) and typically reactivate your account within 1–4 hours. To prevent this in future, enable 2FA (two-factor authentication) in your profile settings — once set up, unauthorized access becomes virtually impossible.

Withdrawals on FB78 follow a three-step process: submit request → FB78 verification → payment sent.

Duration:

• bKash / Nagad / Rocket: Usually within 1–6 hours of submitting your request. For fully KYC-verified accounts, it can sometimes take as little as 30 minutes.
• Bank Transfer: 1–3 business days — due to bank batch processing times.

Minimum Withdrawal: ৳500. The maximum limit depends on your account type — up to ৳50,000 per day for standard accounts, with higher limits for VIP members.

No withdrawal fees — FB78 itself does not charge any fees. However, your payment provider (such as bKash) may apply their own transaction fees. Check the Payment page for details.

Please Note: Winnings from bonus balance require wagering conditions to be met before withdrawal, but your cash balance can be withdrawn at any time.

On FB78, mainly Decimal Odds This is the most straightforward format to understand.

How to Read Decimal Odds: Multiply the odds by your total stake — the result is your total return (including your original bet).

• Example: Odds 2.50, Bet ৳1,000 → Total return = 2.50 × 1,000 = ৳2,500. Net profit = ৳1,500.
• Odds 1.50, Bet ৳500 → Total Return = ৳750. Net Profit = ৳250.

The higher the odds, the less likely the outcome — but the bigger the payout if you win. Odds below 1.00 are not possible — at that level, you wouldn't even get your original stake back.

You can switch your odds format on FB78 at any time. Go to Profile Settings > Betting Preferences and choose whichever format you prefer — Decimal, Fractional, or American.

Fractional example: 3/1 means a ৳1 bet returns ৳3 profit (৳4 total back).

Signing up at FB78 is straightforward — it typically takes under 3 minutes. You only need a few details to register:

• Full name: Must match your National ID exactly — this will be verified during KYC.
• Date of Birth: You must be at least 18 years old.
• Mobile number: An active Bangladeshi number — starting with +880.
• Email address: Used for verification and for resetting your password later.
• Password: At least 8 characters, with a mix of uppercase, lowercase, and numbers.
• Currency: BDT (Bangladeshi Taka) or USD.

After submitting the registration form, a verification code is sent to your mobile or email — entering it activates your account. Uploading your KYC documents (National ID) before your first deposit will speed up future withdrawals.

Keep in mind: Each person may open only one FB78 account. Any attempt to create multiple accounts will result in all of them being suspended.

FB78 offers hundreds of slot games from the world's top providers — including Pragmatic Play, PG Soft, Spadegaming, Jili Games, and many more. These games fall into four main categories:

• Classic slots (3-reel): Simple gameplay, fewer paylines — the ideal starting point for beginners. Bet amounts typically start from ৳10.
• Video Slots (5-reel and above): Enhanced graphics, bonus rounds, free spins, and a wide range of themes — football, mythology, fruits. This is the most popular category.
• Megaways slots: Thousands to hundreds of thousands of ways to win per spin — RTP is typically 96%–97%.
• Progressive Jackpot Slots: The jackpot pool grows continuously — prizes worth crores of BDT are possible.

Which One Should You Choose? Check the RTP (Return to Player) percentage — 96% or above is generally favorable over the long run. Low volatility means more frequent small wins; high volatility means less frequent but larger wins. New members can try any slot for free in demo mode before playing for real.

There are three main ways to get help on FB78:

• Live chat (fastest): Tap the chat bubble icon at the bottom right of the website. Average response time is 1–3 minutes. Available in both Bangla and English, 24 hours a day, 7 days a week.
• Email (for detailed issues): support@fb78.click — you can attach screenshots or documents for more detail. Replies typically arrive within 2–4 hours.
• FAQ & self-service (instant): The most common issues are answered right here on this page — you may find your solution without waiting for support.

When to choose which option: If your payment is stuck or your account is locked, use Live Chat immediately. For sending KYC documents or explaining complex issues, email is the more convenient option.

FB78 support will never ask for your password or payment PIN. If anyone requests this information, it is a scam.

FB78's Live Casino lets you play with real dealers in an actual studio via video stream — results are not software-generated.

How to Get Started:

• Log in and select "Live Casino" from the menu.
• Pick your game — Baccarat, Roulette, Blackjack, Dragon Tiger, or Andar Bahar.
• Take a seat at the table (minimum bet usually starts from ৳100).
• Betting options are displayed on screen — simply click to place your bet.
• The dealer announces the result and winnings are automatically credited to your balance.

Internet Speed: A minimum of 5 Mbps is recommended for smooth streaming. However, FB78's Live Casino features auto quality adjustment — if your speed drops, video quality lowers to maintain a stable connection. It generally works on 3G mobile data too, though WiFi gives a much better experience.

Most Live Casino tables have a chat option — you can talk to the dealer or other players at the table.